F&Qs

Is there a delivery charge for each item in my order?

Delivery is when an order is over the following qualifying thresholds (excludes furniture*) 

If your order value is less than the free delivery qualifying threshold, just one delivery charge is payable per order. 

Delivery Fee is charged based on location

 

If I order more than one item will they arrive together?

Your order won’t be dispatched until it contains all the items you purchased
Please contact us if you need tracking information or further assistance when there are multiple packages in your order.

 

How can I track my order?

Orders within Nigeria are delivered by FedEx Red Star Express . 

Tracking links for your order are sent following order dispatch in the 'Your Order is on its Way' email. Please contact us if you need assistance tracking your order.

 

Can my order be delivered to a different address than in my account?

Yes. Your account offers you the option to save multiple addresses or you can enter a new address during the checkout process.

Once order has been placed we are unable to change delivery address

 

Do you deliver to work addresses?

Yes, we deliver to work addresses as long as somebody is available to accept the order.

 

What happens if there is nobody at home to receive my order?

If you are not at home to accept your order, you can contact us within two days of placing the order to request a pickup or to rearrange a delivery time. Your parcel will be held for an extra 3 working days at your nearest pickup location. You can also contact the courier company to arrange a convenient pick up time.

 

An item is missing from my order. What do I do?

Please check your order details in your confirmation email or your online account to see that you placed all the items you wished to buy in your shopping bag. 
 

In the event that we are not able to fulfil all or part of your order, an email is sent advising this. You will not be charged for any item we are unable to send to you. Please contact us if you need any assistance.

 

Are my payment details secure?

Yes. Your online shopping experience with Phyllis Moda is secure, please see our Privacy Policy. We also use 3D Secure, Verified by Visa and MasterCard SecureCode systems for further security protection.