TERMS & CONDITIONS

Phyllis Moda - Terms & Conditions of Sale

These Terms and Conditions constitute a legally binding agreement between you and Phyllis Moda


Please read through these Terms in conjunction with our Website Terms of UsePrivacy Statement and Cookie Notice prior to using this Website.

 

1. Privacy Statement

Our Privacy Statement explains how we collect, store and use personal data about you when you access our website, shop with us or otherwise provide your personal data to us. These terms will apply regardless of how the Website is accessed and will cover any technologies or devices by Phyllis Moda make the Website available to you

By using this Website, you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

 

 

2. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following Terms. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. 

In order to contract with us you must be over 18 years of age and possess a valid debit card issued by a bank acceptable to us or a Paypal account. If your order is accepted we will inform you by email.  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the debit card or Paypal account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes.

 

3. Our Contract

This Website and its contents are operated by Phyllis Moda.

If you have any questions, whether about our products and services, this website or otherwise, please contact our Customer Service team.

 

4. Pricing

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

The prices on the Website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have finished shopping all the products you wish to purchase are added to your bag. Your next step will be to go the checkout process and make a payment:

5. Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Order payments made by Paypal are made at the time of order confirmation. 

Personal information provided during the order and checkout process as a Phyllis Moda customer should be true, accurate, current and complete in all respects. If any information changes, please contact our Customer Service team

 

6. Stock Availability

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we will send you an email advising you that we are unable to fulfil your order or one of our Customer Service team will contact you.

 

7. Your order delivery

Subject to availability (see Clause 6 above), we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed of the status of your order. Once your order has been dispatched we will email you the details of your order to the email address provided.

For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order or other delivery method as shall be agreed between you and us.

One delivery charge applies for your online order, regardless of how many products you purchase (see Clause 10 regarding when free delivery is offered). A separate charge applies to orders for certain large items. If you wish to send products to different addresses you must create a different order for each delivery address.

 

8. Risk and Title

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

 

9. General Online Refund and Exchange policy

Refunds or exchanges* may be given within 7 days from the date of purchase for products of saleable quality returned in the original saleable condition, in their original packaging, with swing tickets/barcodes attached and with the relevant online dispatch note or store online receipt .  Refunds will be credited to the original tender used to process the payment.

 

Refunds/exchanges cannot be given (save as otherwise provided) on:

  1. Underwear

  2. Swimwear, lingerie (for hygiene reasons)

  3. Pierced jewellery (for hygiene reasons )

  4. Personal grooming products or cosmetics (for hygiene reasons)

  5. Bedding - sheets, duvet covers, pillowcases, duvets, pillows, etc. (for hygiene reasons if seal opened/removed after delivery)

  6. Other sealed goods which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.)  

 

This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

 

Faulty/incorrect products received 

In the unlikely event that you have received the wrong products from Phyllis Moda or that the products are faulty or damaged in any way please contact us.

10. Disclaimer of Liability

Due to the nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website.  

All product descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising. 

We warrant to you that any product purchased from us through this Website is of satisfactory quality and reasonably fit for all of the purposes for which products of the kind are commonly supplied.  To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products.

Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product.

11. Complaints

If you have a complaint, please contact us:

• Via email 

• Phone